CONDITIONS GOVERNING REMITTANCES:

1. This Bank (Bank of India) agrees to send at the expense and risk of the customer a message directing payment in Indian Rupee in the amount and manner indicated. The Bank does not warrant that the transfer of funds will reach the payee. It may make use of any branch, or correspondent, agent or sub-agent and shall not be under any liability for any errors, negligence, suspension or default of any of them or for any failure to identify the payee or any mispayment by any of them nor shall the Bank be under any liability for any errors, mutilations, delays, mis-delivery or failure of delivery in the transmission of any message in connection with this transaction whether or not in code or whether by mail, postal service, telegraph, cable, wireless radio or otherwise, or for any suspension of any such means of transmission or for any imposition of any censorship, exchange control or other restriction, all such risks being borne by the customer.
2. Under no circumstances shall the Bank be liable for any consequential damages of any sort. In case the funds are not paid to the payee, whatever the reason, any liability of the Bank will be conditioned upon its receipt from the branch or correspondent of confirmation of effective cancellation of the remittance abroad and shall be limited to refunding the amount to be remitted, less expenses, which refund, in the case of transactions relating to the remission of foreign money, shall be made by (a) payment in Great Britain Pounds at the Bank's buying rate in London, at the time of such refund, for the foreign money to be remitted, or at the bank's option by (b) forwarding by mail or otherwise to the Bank's branch or correspondent or other banking houses abroad with which it may then have or establish a sufficient credit in such foreign money instructions to withhold there from an amount equivalent to the amount to be remitted for the account and risk of the person to whom refund is to be made, and the Bank shall not be otherwise liable in connection herewith or for the consideration received by it.
3. Anything hereinbefore to the contrary notwithstanding, any refund shall be made in case of mispayment of funds by any correspondent, agent or sub-agent, and in case funds for the payment of this transfer have been remitted or made available abroad or otherwise covered, no refund shall be made until the relative funds have been returned or otherwise made freely available to the Bank.
4. Cancellation of or amendment to a remittance and investigation (each instance) will be charged £15.00.
5. Applications which do not contain complete information may be rejected or delayed, and the Bank shall not be responsible for any consequential loss.
6. Remittance is sent by wire transfer to our correspondent in the destination country which will forward the remittance to the beneficiary or beneficiary bank electronically or by using a paper instrument by surface mail, or by any other means without additional charges. Processing of the remittance beyond the point of delivery is not within the purview of this service nor is it the responsibility or the obligation of the Bank.
7. Remittance request made on a form other than the prescribed form will not be accepted and such requests will be rejected.
8. As we do not have connectivity with other banks, we would request you to please confirm with the beneficiary within a reasonable time after sending remittance through us and bring to our notice non-delivery as soon as possible, but within 30 days of the date of the remittance. We will take up any case of non-delivery as expeditiously as possible. If you do not advise us non-delivery within 30 days, it may not be possible for us to trace the remittance thereafter. Any investigation carried out after 45 days will be charged at a rate of £30.00. Any charges imposed by the counterparty banks in this connection would be additionally recovered.
9. The contents provided by web links that are not part of www.bankofindia.uk.com are not under our control and hence we may not be held responsible for correctness of the same.
10. The Bank is at liberty to change the applicable terms and conditions without any prior notice.